Personalized
Chocolate Bars & Mint Tins - FAQ
Which credit cards do you take?
We take MasterCard, Visa, and American Express. Your credit
card payment will show up as "Greetings & Favors" on your
statement.
How long does it take to get a
custom order shipped out?
It will depend on how quickly you respond to the emails
we will send to you. We send out a color proof for all custom
orders. The more changes requested, the longer it will take.
Average time for a custom order is 2-3 weeks.
What is the shelf life of your
products?
Shelf life for candy mints is approximately one year. Breath
Mints have a much longer shelf life. Dark Chocolate is 18
months, and Milk Chocolate 12 months.
What if I need to change the color
of one of the designs? Is there a custom charge for that?
If slight changes are needed like wording or
text color, we will try to accommodate every order without
charging a set-up fee. We recommend you request a proof
($12.50 charge) or else we will not be responsible if you
are not happy with the design.
What if I do not like the design
that was designed for me?
You will be able to cancel your order after the design is
made, however you will forfeit your design charge.
How is the design applied?
The designs are applied with high quality product labels
custom cut and are digitally printed.
What if I need a color to match
our color theme?
If you need an exact color, then you will need to mail us
a color swatch.
How does the product get shipped?
We usually use UPS.
Is there any time that you can't
ship because of weather?
Weather will not have an effect on our mint and candy products.
Chocolate bars will be affected in hot weather. We ship
Chocolate Bars with an ice pack but cannot travel for more
than 2 days. If you are in 2 day ship zone, you will not
need extra shipping fees, otherwise, you must select 2 day
shipping via UPS. We also offer wrappers only.
How long does it take to get my
order?
We ship our orders out in 10 business days. Credit
card discrepancies will hold up your order.
What if I need the order shipped
faster?
This is usually no problem. If you want your order expedited
out of our plant within 5 business days, there is a $10.00
charge. We also offer next day (before 2:00 EST) for a $20.00
charge. Please inquire.
What if my package does not arrive
in time for my event due to a UPS delay? (due to weather,
or other unforeseen problems?)
We are not responsible for UPS delays. Please allow extra
time to avoid these problems.
Where do I send my image if I
order a photo tin?
Send your images to .
Images MUST be .JPG or .TIFF, 150 DPI, and approximately
4" on the shortest side.
Will you scan my picture for me?
Yes, there is a $10 charge for scanning. We will return
your picture with your order.
Can I see my tin before you ship
it?
We can send you an email proof. The charge for this $12.50.
Can I return the tins if I just
don't like them?
Since all our products are personalized for you, we can
not take orders back. If the error was made on our part,
we will fix the problem for you. Please call us. If you
just do not like the design you ordered, we can offer new
labels for a small fee if you want to change your design
after you get them. .40 for Palm tins and .50 for large.
In most cases you will be able to put the new labels over
the old ones.
What if I make a mistake when
typing my personalized information?
We try to pick up obvious errors, and will attempt to contact
you, but cannot be responsible for typing errors. When placing
your order in the shopping cart, you will receive an email
confirmation. Please check this email carefully and call
us if there is a problem right away!
Do the tins come with ingredient
labels?
Yes, if you order your tins filled with candy, they have
an ingredient listing.
Do the tins come sealed?
Yes. Each tin is shrink-wrapped around the edges.
What is your Kosher certification
and is this indicated on the tins?
Our Kosher certification comes from Star-K. Candy products
(except chocolate bars) are Parve. Chocolate bars are dairy.
Kosher certification is available upon request.
Kate
Aspen Products - FAQ
Which credit cards do you take?
We take MasterCard, Visa, and American Express. Your credit
card payment will show up as "Greetings & Favors" on your
statement.
Can we order samples?
YES. You read that right. We understand that many brides
want to see what they're getting before they order a larger
quantity. Just send an email to
and we’ll respond with pricing & shipping information for
sample orders.
How are orders shipped?
We ship via UPS. Whenever an order is shipped out, our customers
will receive an email confirmation with a link to the online
UPS tracking number.
How long will it take to receive
my order?
Most orders are shipped out within 5-7 business days.
Other Questions?
Just send an email to
or contact us toll free @ 1 (800) 714-1240.
